Bridge services representative - water bridge Job at State of Michigan, Port Huron, MI

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  • State of Michigan
  • Port Huron, MI

Job Description

Salary

$19.43 - $26.87 Hourly

Location

Port Huron, MI

Job Type

Limited Term (position has expiration date)

Job Number

5901-24-BWB-8-LT-BSR6-E7-KC

Department

Transportation

Opening Date

07/01/2024

Closing Date

7/10/2024 11:59 PM Eastern

Bargaining Unit

MICHIGAN STATE EMPLOYEES ASSOCIATION (MSEA)

Job Description





POSITION IS BEING FILLED THROUGH A LIMITED-TERM APPOINTMENT -

MAY LAST UP TO TWO YEARS WITH AN OPPORTUNITY TO BE EXTENDED BUT WITH NO GUARANTEE, MAY ALSO HAVE THE ABILITY TO GO PERMANENT BUT WITH NO GUARANTEE

This position serves as a Bridge Services Representative at an international border crossing. This position is responsible for the accurate classification of passenger and commercial vehicles, utilizing a point-of-sale terminal, collection of United States and Canadian currency, making proper change and performing simple math calculations, and balancing of the collected revenue. This position must provide exceptional customer service, perform duties in an efficient and accurate capacity, and requires the ability to problem solve and assist in the resolution of commuter concerns. Additionally, the position performs the review of revenue collected by automated processes, assists with the issuance of toll fare media, and responds to customer service inquiries via in-person, phone, and email communications. Other duties include routine maintenance, technology maintenance, and providing toll operations assistance to maintenance, emergency, and/or law enforcement personnel as well as other duties as assigned.


As a 24/7 operation, this position requires working various schedules which can include weekends and holidays as needed.


The "Salary" listed above is a range that reflects the minimum rate at the entry (6) level through the maximum rate at the experienced (E7) level. Based on education and experience, candidates will be reviewed to determine what level they are qualified for.

  • All about MDOT

For information on benefits, visit or


The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

Required Education and Experience

Education
Educational level typically acquired through completion of high school.



Bridge Services Representative 6
No specific type or amount is required.



Bridge Services Representative E7
One year of experience equivalent to a Bridge Services Representative 6.

Alternate Education and Experience

Bridge Services Representative E7


Completion of at least 8 semester hours (12 term) college credits in accounting, business, finance, mathematics, public administration, or statistics may be substituted for one year of experience as a Bridge Services Representative.


OR


Two years of experience in a customer service position with primary focus on processing financial transactions

Additional Requirements and Information

To be considered for this position you must:


  • Meet the requirements of U.S. Customs Border Protection (CBP) as it pertains to the Canada Customs Act, and any applicable international agreements between the U.S. and Canada.
  • Possess a valid driver's license.
  • If applicable, attach a copy of your official college transcripts and/or foreign degree evaluation with your application.

Possession of a Western Hemisphere Travel Initiative (WHTI) Document (e.g., Passport, Passport Card, NEXUS Card, WHTI approved State enhanced Driver's License) within 90 days of the date of appointment.


All newly hired state employees are required to submit and pass a pre-employment drug test and physical (if applicable) prior to their actual appointment. Criminal and driving records will also be checked if applicable. Any position offer will be conditional until results of the drug test, physical, criminal background, and driving records indicate eligibility for employment.


The department reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.


Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.


The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process including, but not limited to, responses to application questions and responses to interview questions or exercises.


If you have questions related to this posting, please contact Kelsea Cole at ColeK10@michigan.gov.

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
More details on benefits for our new hires are below:

Rewarding Work: State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.



Insurance Benefits: The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at



Retirement Programs: The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available at



Vacation and Sick Leave: Eligible full-time employees receive between 15 and 35 personal days and 13 sick days per year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.



Paid Parental Leave: Eligible employees can take 12 weeks of paid leave immediately after a birth or adoption to allow needed time together at home with a new child.



Paid Holidays: Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.



Bonus Programs: Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.



Military Pay Differential: Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.



Tax-Advantaged Programs: In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.



Student Loan Forgiveness: Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Information to help determine if you could qualify is available from the U.S. Department of Education.



Tuition Reduction: Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.



Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.



Alternative and Remote Work Schedules: Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.



Great Lakes and Great Times: Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.


Updated: 2/28/24

Job Tags

Remote job, Hourly pay, Holiday work, Permanent employment, Full time, Christmas work, New year, Immediate start, Outdoor, Flexible hours,

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