Job Summary:
We are seeking a skilled Call Center Manager to oversee daily operations and personnel within our call center. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, and achieving performance targets.
Requirements
Duties:
- Supervise and lead a team of call center representatives
- Communicate job expectations and provide coaching and guidance to team members
- Monitor performance metrics, analyze data, and prepare reports for senior management
- Manage call center operations to meet customer service goals and enhance productivity
- Develop strategies to improve efficiency and quality of service delivery
- Handle escalated customer complaints and issues promptly
Experience:
- Proven experience in supervising a call center or customer service team
- Strong project management skills with the ability to prioritize tasks effectively
- Proficiency in analyzing data to drive decision-making processes
- Sales experience is a plus
- Fluency in Spanish or other languages is advantageous
- Exceptional customer service skills with the ability to handle diverse customer interactions
- Knowledge of Service Titan (CRM) background is a plus
This position offers competitive compensation, opportunities for career growth, and a dynamic work environment. If you possess the required skills and experience, we invite you to apply for this exciting opportunity as a Call Center Manager.
Benefits
Benefits:
...every step of each delivery by taking and uploading photos with our camera phone system Completing a thorough load check on your truck before leaving the branch, ensuring that all delivery materials are firmly secured and all parts of your truck are in compliance with...
...interested in personal and professional growthMust have: * At least 6 months experience working as a paid caregiver * Be willing to travel 5-25 miles to League City and other surrounding areas for work * Drivers license Senior Helpers is the nation's premier provider...
...Org. Setting and ReportingThe position is located in the Office of the Under-Secretary-General for the Department of Political and Peacebuilding Affairs (DPPA). The Office of the Under-Secretary-General (OUSG) is headed by the Chief of Office, who reports to the Under-...
...Our company is seeking a talented Entry Level Manager to deliver insightful and innovative marketing campaigns that align with consumer... ...skills Excellent understanding of the full marketing mix A creative type, very out-of-the-box thinker with unique ideas Proven...
...seeking two 1099 contractors for emergency courier coverage in the Saint George, Utah area.... ..., supply delivery, and transport of medical-related materials to internal and external... ...duties as assigned Qualifications Valid Driver's License Computer proficiency...