Job Description
Who You Are:
You are a dedicated clinical professional with a proven history of providing exceptional patient care. Your strong active listening and critical thinking skills empower you to understand and respond to the needs of patients and providers alike. You excel in communication and collaboration, always striving to deliver value to both patients and providers. Passionate about patient-centered care, you take pride in making a meaningful difference in the lives of others. You thrive in a dynamic, fast-paced, team-oriented remote environment.
Core Competencies:
Accountability: You take ownership of your responsibilities and are committed to achieving positive results.
Attention to Quality and Accuracy: You produce thorough and accurate documents, personalized care plans, and EMR communications, always looking for ways to improve processes and outcomes.
Relationship Building: You effectively manage interactions, utilizing emotional awareness to build strong relationships with patients.
Collaboration: You work seamlessly across functions and teams, championing best practices.
Adaptability: You are resilient, eager to learn from others, and maintain a positive outlook in changing situations.
Personal Organization: You efficiently manage your time and handle multiple patients and priorities with ease.
Care Coordination Knowledge: You have a solid understanding of care coordination functions, processes, and relevant technologies (e.g., TimeDoc, Alvaria, EMR, GSuite).
The Role (In a Nutshell):
Your main responsibility is to provide high-quality patient care coordination services. You will connect with your assigned panel of patients, offering monthly care coordination services. As a care coordinator, you will support chronically ill patients by providing Chronic Care Management (CCM) services. This involves educating them about their conditions and coordinating treatment plans with their physician's offices as needed. You'll engage with patients, their family members, and office staff to develop individualized action plans that involve all parties in helping patients manage their chronic illnesses.
This position requires a patient-focused individual with a compassionate nature, a general knowledge of healthcare practices, and the ability to work virtually while delivering exceptional patient care coordination services. To maximize patient outreach, you must be comfortable handling a high call volume each day and meeting standard productivity goals set by your supervisor.
Responsibilities:
Conduct monthly CCM phone calls with patients, practices, pharmacies, etc., ensuring patients receive the support they need between office visits. You will dedicate 3-4 hours on the phone daily.
Create or revise personalized care plans for each patient in collaboration with the practices and providers you support.
Identify social determinants of health, gaps in care, and eligibility for assistance or referrals for each patient. Coordinate with office staff and community resources to address these effectively.
Empower patients to take charge of their wellness and goals within the context of their care plans.
Make approximately 15-25 phone calls daily to achieve 8 patient interactions necessary to complete 20 minutes of CCM service for the month.
Maintain patient privacy, confidentiality, and safety while adhering to ethical, legal, and regulatory standards at all times.
Requirements:
At least 1 year of experience as a Certified or Registered Medical Assistant, with active accreditation required.
Proficiency with technology, particularly with multiple EMR/EHR systems; familiarity with Microsoft Office and Google Suite; and a comfort with learning new software quickly.
As the voice of our organization, you must:
Maintain a high level of professionalism on the phone.
Communicate compassionately and engagingly.
Think quickly to address patient questions and needs, with strong critical thinking skills to ask appropriate follow-up questions and prioritize information.
Demonstrate exceptional writing skills, including accurate spelling and grammar, as you will communicate with patients and doctors in writing.
Exhibit excellent verbal skills, confidently explaining services while maintaining a friendly phone demeanor.
Be highly self-motivated, organized, and capable of working independently.
Experience in a call center or triage setting is a plus.
Experience serving a geriatric population and in case management or care coordination is also a plus.
General Working Conditions:
Ability to work a 20-hour schedule between Monday and Saturday.
A private home office setup is required, allowing for confidential patient communication. This role is not suitable for environments with interruptions or distractions; your focus must remain on your patients.
We provide a company laptop and necessary software. Your home office should also include:
A second monitor to facilitate multitasking across different software and resources.
Fast and reliable internet, with an upload speed of at least 50 Mbps; please note that satellite internet or mobile hotspots are not sufficient for this role.
We Offer:
A growing array of benefits, including health, dental, PTO, paid holidays, floating holidays, 401(k), phone/internet reimbursement, and more on the way!
A vibrant culture that fosters connection—whether through online spirit weeks or chat rooms filled with cake recipes, we encourage personal interactions among our team.
A team that embraces a growth mindset, focusing on grit, results, and openness in communication.
Opportunities for career advancement as we believe in promoting from within.
A shared passion for the intersection of medicine and technology.
A meaningful mission—helping keep patients healthy and out of the hospital is at the heart of what we do.
Equal Opportunity Employer Statement:
We are committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business needs.
Application Process:
All job openings are posted on our Careers page. Applications are reviewed by our People Operations team, who will reach out via email if you are selected for assessments or interviews. Selected candidates will receive a Google Meet invite to connect via video or phone with one of our recruiters or hiring managers. Please be aware that we do not conduct interviews through instant messaging or chat applications.
Job Scams Warning:
Be vigilant against job scammers. If anyone contacts you via instant messaging or on voice, video, and text chat apps claiming to represent us and invites you to an "interview" on that platform, please know they are not affiliated with our organization.
Employment Type: Full-Time
Salary: $ 18.00 19.00 Per Hour
Job Tags
Hourly pay, Holiday work, Full time, Home office, Saturday,