Job Description

Position Summary:

The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.

Responsibilities:

• Answer high-volume inbound customer calls for medical supply patients
• Make outbound calls to patients, referrals, and sales as needed
• Utilize resources to troubleshoot and resolve patient issues
• Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team
• Consistently meet and attain required Key Performance Indicators (KPIs)
• Perform other duties as required

Education & Experience:

• High School Diploma or equivalent required
• 1-2 years of customer service experience required (hospitality, retail, and medical front office are strongly encouraged to apply!)
• Call center experience preferred but not required

Skills & Abilities:

• Excellent written and verbal communication skills
• Active listening skills
• Proficient with MS Office and the ability to navigate multiple platforms
• Ability to learn Byram products and therapies
• Strong customer service skills with the ability to resolve patient concerns while maintaining a positive attitude
• Demonstrate soft skills to enhance patient experience

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance
• Work from home

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Experience:

• Customer service: 2 years (Preferred)

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