Job Description

CUSTOMER SERVICE EXPERIENCE REPRESENTATIVE

Full time opportunity at the Alamo Car Rental Kahului International Airport

Pay rate for this position starts at $23.35 / hour 

Full Benefits Package available 

Alamo has an excellent opportunity for a Customer Experience Representative (CXR).  The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. 

Starting pay for this position is $23.35 / hour.

We offer the following full-time employee benefits:

• Paid time off
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Enterprise Mobility operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in the North America. 

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old

• High School Diploma or G.E.D. preferred

• Must have a minimum of 3 years of customer service or sales experience in retail, guest services, or administrative support

• Must have a valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• The schedule for this full-time position (40 hours/week) and may include nights, weekends and holidays.

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