Position: Customer Service Representative
Location: 2929 E. Corona Road Onsite- Tucson, AZ
Terms: Full-time
Pay: $17/ Hour
Join Team Alorica
At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!
But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica ( MLBA ). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.
Job Summary
As part of Team Alorica, you’ll help our clients by addressing their customers’ concerns, providing support, and resolving issues.
Responsibilities
+ Assist customers with issues and concerns they are experiencing during the use of the product and/or service
+ Document call-related information for auditing and reporting purposes
+ Maintain and update customer information as necessary
+ Upsell current customers on new or enhanced services
Qualifications
+ High school diploma or GED
+ Customer service experience is a plus
+ Strong computer navigational skills
+ Familiarity with Microsoft Office applications (Word, Excel)
+ Excellent oral and written communication skills
+ Exceptional listening/comprehension skills
+ Professional and courteous
+ Customer oriented
Work Environment
+ Regular work performed in a climate-controlled, call-center environment
+ Ongoing usage of phone and computer systems
Physical Demands
+ Constant sedentary work
Benefits
+ Health, dental, and vision coverage/ HSA
+ PTO
+ Paid holidays and sick time
+ Optional daily pay or weekly pay
+ 401K retirement plan
+ Leadership programs
+ Paid training and tuition reimbursement
+ Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
+ Employee assistance program
+ Additional voluntary benefits
Next Steps
1. Place an application
2. Complete your online assessment
3. Our team will review your application
4. If selected to move forward, our team will follow up directly
DISCLAIMER : The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
...Junior Marketing Assistant - Immediate Start! Rochester, NY Are you a graduate or career changer eager to dive into the exciting world... ...just about making coffee runs; it's about getting hands-on experience and making a real impact in the marketing world. As a Junior...
We are seeking a dynamic Controller, while upholding the highest level of customer engagement, professionalism, and collaborates onsite with team members to provide financial oversight, cost-efficiency, and financially feasible business decisions. Requirements ...
...Shipping Specialist and play a crucial role in getting products from our facility to our customers efficiently and accurately. Hourly Pay Rate:$17.00/hourly + $1.75 shift differential Part-Time: 28 hours a week ranging between 2 PM - 10 PM Monday - Friday Key...
Summary:The Aviation Military Analyst supports the Aviation Concepts, Experimentation and Analysis Directorate (CEAD) at Fort Novosel... ...gender identity, national origin, disability or veteran status.VEVRAA Federal Contractor. Summit gives preference to protected veterans....
...JOB TITLE (#25154 B): Registered Nurse Clinical Reviewer / IDR - Lake Success, NY Minimum of 1-3 years of experience in utilization review/appeals background Greenlife Healthcare Staffing is currently seeking a Registered Nurse Clinical Reviewer to fill an opening...