Job Description

Spearhead Hospitality is a Chicago based boutique hospitality management company with a portfolio that includes the Robey Hotel, Chicago Getaway Hostel, and Canal Street Eatery & Market with a potential of additional properties under management.

***THIS ROLE IS LOCATED at one of our Portfolio locations***

The Robey

2018 W. North Avenue

Chicago, IL 60647

We are looking for an F&B/Events Manager at the Robey Hotel. You will be responsible for day-to-day operations of all (FOH) front of house team. You will be driving sales, managing costs, and delivering an exceptional guest experience. We are looking for someone who is experienced in a full-service, high-volume restaurant, has creative ideas to drive sales and repeat business, and the capability to recruit, train, and develop high-performing employees.

• Meet restaurant operational standards by implementing productivity, quality, and customer-service standards; resolving problems; recommending system improvements.
• Support restaurant goals in all areas of operations and achieve desired volume growth/optimum profit
• Drive sales and repeat business by building rapport and establishing relationships with frequent visiting guests; Control costs by monitoring expenditures, identifying variances, and minimizing waste.
• Supervise and lead efficient daily shifts (including opening and closing shifts), ensuring an exceptional guest and employee experience
• Maintain guest service by helping wait staff with table preparation and food delivery.
• Maintain ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitoring food presentation and service.
• Accomplish restaurant objectives by selecting, orienting, training, coaching, counseling, and disciplining employees; Clearly communicate job expectations and developmental feedback; Adhere to and enforce policies and procedures; Ensure that all paperwork and documentation is completed accurately and on a timely basis.
• Monitor, address and document individual hourly employee performance through on-going feedback, positive recognition, formal performance reviews, coaching and, when necessary, disciplinary action up to and including employment termination.
• Maintain a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations.
• Monitor and ensure the restaurant and the team’s compliance with all Company and restaurant policies and procedures as well as all legal and regulatory requirements.

• At least 1-3 years of full-service management experience in a high-volume restaurant
• Demonstrated leadership capability to build strong teams and to achieve business goals
• Skills in leading hourly team members and working as part of a management team

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. WE DO NOT DISCRIMINATE WITH REGARD TO RACE, SEX, SEXUAL ORIENTATION, SEXUAL PREFERENCE, COLOR, NATIONAL ORIGIN, CITIZENSHIP, HANDICAP OR DISABILITY, AGE, VETERAN STATUS, MARITAL STATUS, PREGNANCY OR PREGNANCY RELATED MEDICAL CONDITIONS, OR ANY OTHER CATEGORY PROTECTED BY LAW IN REGARD TO ANY EMPLOYMENT DECISIONS.

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