Ascend is a fast-growing SaaS company that automates invoice processing and payments for mid- and large enterprise customers. Our flagship product, Ascend AP, leverages AI, powerful real-time ERP integrations, and embedded payments technology to save our customers tens of millions of dollars every year. Our customers include household names like NASCAR, Panera Bread, Virgin Voyages, and PGA TOUR as well as many of the nation’s largest and most renown hospitals and health systems, financial services providers, and higher ed institutions.
Ascend is a fully remote company that offers competitive pay, exceptional benefits including unparalleled 401(k) matching, and unlimited time off. Most importantly, we offer the chance to learn, take ownership, and grow in your career the way you’ve envisioned.
What would you do at Ascend?
The Instructional Designer’s mission is to design, develop, and maintain internal and external documentation on Ascend’s products and processes. This role takes ownership of Ascend Academy, (our internal and external LMS) and Confluence spaces, and supports Ascend’s Help Center content. This role is crucial in ensuring that all users can take full advantage of our software, driving customer satisfaction, retention, and adoption. The salary range for this position is $70,000 - 75,000.
Maintain and update content on Ascend Academy (LMS) and Confluence spaces to ensure accuracy, relevance, and accessibility.
Collaborate with subject matter experts and stakeholders to gather information and ensure content aligns with product updates and business processes.
Monitor and respond to feedback and inquiries to support Ascend’s Help Center content, ensuring timely updates and resolutions.
Evaluate and implement instructional design best practices to enhance learning experiences and drive user engagement.
Conduct regular audits of documentation and learning materials to maintain consistency and quality across all platforms.
Manage the organization, tagging, and retrieval of documentation to facilitate easy access and usability.
Stay informed about industry trends and advancements in instructional design and e-learning technologies to continually improve content delivery.
Work cross-functionally with Customer Support, Product Management, and Marketing teams to align documentation with business goals and customer needs.
Proactively identify opportunities for process improvements and efficiencies in content development and delivery.
What is Ascend looking for in a candidate? Why should you apply?
We offer everything you’d expect from a profitable company including a great salary, comprehensive health care benefits (100% covered for employees, 50% for dependents), and a generous retirement plan match.
You’ll receive an annual Lifelong Learning Allowance to use towards learning opportunities of your choice (cooking lessons, dance lessons, language lessons, etc.)
You’ll receive flexible time off, 10 paid holidays, Flex Fridays during the summer and one week off between Christmas and New Year’s.
A platform for good: a culture of Diversity, Equity & Inclusion, charity matching and volunteer days—creating belonging for all is in our DNA both inside and outside of work.
Remote-first culture. No matter where you are, you’ll feel connected to the team.
We take family seriously and offer flexible schedules and generous parental leave programs.
We give you great tools and tech to do your best work: Hardware, software, and home office setups.
Our Interview and Hiring Process
We want the best people on our team. To get them, we’ve built our hiring process around three Ts: thorough, transparent and thoughtful. Our interview process is an honest evaluation of what you’ve done, what you’re good at, and what you’re working on improving. The goal of this process is to identify, as objectively as possible, people who will raise the level of play within our company.
Application
Screening interview – phone call (30-60 minutes)
Deep dive interview with the hiring manager – phone call (90+ minutes)
Focused interviews with select potential teammates – 1 to 2 video calls (45 mins each)
Reference calls with your last several managers
Offer letter
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