✔ Manage patient scheduling for consultations, treatments, and follow-ups using dental scheduling software ( Dentrix Ascend, Open Dental ).
✔ Handle check-ins and check-outs , ensuring all required paperwork is completed and filed correctly.
✔ Verify insurance coverage, process claims, and assist with billing inquiries.
✔ Answer phone calls and respond to patient inquiries about treatments, office policies, and appointment availability.
✔ Maintain accurate patient records in the dental management system, ensuring confidentiality and accuracy.
✔ Coordinate with the orthodontic team (dentists, dental assistants, and treatment coordinators) to ensure smooth patient flow.
✔ Confirm appointments and provide pre- and post-treatment instructions to patients.
✔ Educate patients about orthodontic procedures, including braces, clear aligners, and retainers.
✔ Keep the front office organized and welcoming , ensuring a professional and friendly patient experience.
✔ High school diploma or equivalent.
✔ Experience as a dental receptionist or in a similar administrative role (preferred).
✔ Proficiency in dental office software ( Dentrix Ascend, Eaglesoft, Open Dental ).
✔ Ability to work collaboratively while independently handling patient interactions.
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