Job Description

Job Description

Are you looking to take your career to new heights with a leader in Retina? Are you ready to be part of our team of champions? If so, we are looking for a passionate Medical Call Center Representative  to join our growing team at Vitreous Retina Macula Consultants of New York (VRMNY). This is a remote position. If you are strong in compliance, looking to expand your knowledge, gain valuable experience, and build meaningful relationships, I invite you to join our team.  Our ideal candidate is someone who is innovative and motivated, who enjoys a fast-paced work environment that thrives on passion.

About VRMNY

The most trained and awarded ophthalmologists and retina specialists at Vitreous Retina Macula Consultants of New York are internationally-renowned leaders in diagnosing and treating retinal diseases, who work together as a team to provide efficient and effective patient service. As leading eye doctors and the best-rated retina specialists, we believe in highest level of patient care.

We serve as the largest retina practice in the New York Metropolitan area conveniently located in Manhattan, Brooklyn, and Westchester. VRMNY is full of opportunity, excitement, strong minds, and great people. If you’re looking for a collaborative, people-centric environment where you can make a difference in the lives of others, you’ll fit right in.

If you want to be a part of an award-winning practice, please review the responsibilities and qualifications needed below and apply.

The Call Center Representative assists patients with their appointments, insurance, and other health care services. Act as a liaison between patient and provider when needed.

Responsibilities:

• Proficiency with various Microsoft Windows products and Medical Systems.

• Have an aptitude to work in a very busy environment including phones, patients and staff as needed.

• To schedule all appointments in the assigned area, according to the schedule of the providers.

• To answer questions regarding the scheduling of appointments and insurance protocols to the best ability and refer quarries to providers and supervisory administrative personnel.

• To relay telephone messages and appropriate charts to providers.

• To consult with supervisor when appointment demands exceed existing schedule.

• To register patients in an efficient and timely manner.

• To follow all fiscal requirements.

• To report to supervisor any problems regarding patients, insurances or appointments.

• To establish an environment fostering patient satisfaction.

• To serve as a facilitator for patients to receive needed health care services.

• Obtain and enter accurate demographic information into patients account

• Inform caller of items to bring to appointment

• Understanding of when to escalate calls to physicians/practice manager/nurse.

• Ability to speak clearly in order to communicate effectively between patient and provider, provide pre-visit instructions/directions, and relay provider instructions.

• Promotes sense of pride in call center and positive interpersonal relations among all team members.

Qualifications:

• Exceptional verbal and written communication skills.

• Have a pleasant telephone personality.

• Computer skills with emphasis on accuracy of patient demographics information.

• Insurance verification experiences a plus.

• 1 year experience in clerical field, preferably medical.

Job Type: Full-time

Salary: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Experience:

• Call center: 1 year (Preferred)

Work Location: Remote

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