Job Description

Phone Operator and BDC Representative

Job Description

Start your future with Thelen Auto Group. We are looking to fill a full-time position with someone that is a positive, reliable, energetic multi-tasker who is able to work well with others to fill our Internet/BDC Representative and Phone Operator position. This person is typically the first person with which a customer speaks when calling our dealer group. 

Responsibilities

• Receive inbound calls from current and potential customers by answering a multi-line phone system and direct calls accordingly
• Perform service department outbound follow-up calls
• Complete, respond to, and assign internet leads, throughout the entire dealership group accordingly
• Provide outstanding customer service on all calls and online inquiries
• Help with photo operations, including simple editing and website uploading
• Help maintain customer database
• Other tasks as assigned

Qualifications

• Computer skills a must: proficient in Excel while managing multiple systems and two screens simultaneously
• Ability to multi-task easily
• 1 year Customer Service experience
• Multi-line phone, CRM and photo editing experience is a plus, but not required. We will train the right person.
• Ability to sit in front of a computer and on the phone for long periods of time.
• Strong attention to detail
• Excellent verbal and written communication skills
• Monday through Friday availability, Saturdays are required on a rotational basis
• Ability to talk and type at the same time
• Excellent phone etiquette

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