Job Description

JOB REQUIREMENTS: The Wisconsin Department of Public Instruction is seeking a Technical Writer. This position will serve as a member of the Customer Services Team under the Division of Libraries and Technology. The Customer Services Team is responsible for assisting in a statewide data collection program called WISEdata. Data collected is also used to feed other vendor systems which streamlines data collections and reduces redundancy. WISEdata integrates with WISEid, our identity management system. In addition, WISEdata provides the data used by DPI\'s WISEdash business intelligence and reporting system used for public reporting and by Wisconsin districts and schools. The Customer Services Team also assists in collecting staff data through a statewide data collection application called WISEstaff. In addition, the team maintains School Directory data, hosts the annual WISEdata Conference, and handles DPI application security. The team provides communications, workshops, training materials, and data submission guidance to schools. The Technical Writer position is responsible for understanding, creating, and maintaining all user-facing documentation, training materials, and general communications for the WISE applications and other Customer Service efforts. The position will communicate and disseminate complex and technical information more easily to customers. Under general supervision of the Customer Services Team manager, this person will work closely with others to accomplish project objectives, or function independently to accomplish daily work requirements as a member of the Customer Services Team. Objectives, priorities and deadlines are established in consultation with the department program area leaders, project managers, and the Customer Services Team manager. \*\** OTHER EXPERIENCE AND QUALIFICATIONS: MANDATORY: - Strong written and verbal communication skills and experience performing external communications (1 year) - Ability to process and document a fundamental understanding of end-to-end customer experience integration and dependencies (1 year) - Ability to grasp technical concepts and communicate with product owners and subject matter experts (1 year) - Must have proficiency with Microsoft suite (1 year) NICE TO HAVE SKILLS: - Understanding of application programming interface (API) technologies - Knowledge of data warehousing and reporting - Experience with Drupal webpage content management - Experience writing knowledge base articles \*\** APPLICATION INSTRUCTIONS: E-Mail a Rsum: joannem@cci-worldwide.com

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